Payment Policy

Welcome to Rocket Services LLC. This Payment Policy outlines the terms and conditions governing payments, billing, refunds, and chargebacks for services provided by Rocket Services LLC (“we,” “us,” or “our”). By making a purchase or payment on our website, you agree to this Payment Policy.

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1. Payment Methods

We accept the following forms of payment:

• Credit and debit cards (Visa, MasterCard, American Express, Discover)

• PayPal

• ACH bank transfers (where applicable)

• Other payment methods as specified during checkout

All payments must be made in U.S. dollars (USD). We reserve the right to update accepted payment methods at any time.

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2. Billing and Payment Terms

• Payments are due at the time of purchase unless otherwise specified in a written agreement.

• If you have a subscription-based service, payments will be automatically charged on the billing cycle specified at checkout.

• You are responsible for ensuring that your payment information is accurate and up to date. Failure to provide valid payment details may result in the suspension or termination of services.

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3. Service Billing & Liability

3.1 Reservation & Billing Policy

• For moving and labor services, customers are billed for the full reserved time—even if the job is completed early.

• Reservations beyond the minimum time are billed for the entire block, with up to one unused hour refundable (except for promotions or bundles).

• Labor-only services are billed in 15-minute increments beyond the minimum.

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3.2 Pricing Adjustments & Estimates

• All estimates are based solely on the details provided by the customer—Rocket Services LLC does not conduct physical surveys unless explicitly arranged.

• Hourly estimates are approximate, and actual costs may vary based on square footage, weight, distance, stairs, long carries, and other project scope factors.

• Flat fees or binding quotes are based on the provided information—any missing or inaccurately described items may result in on-site pricing adjustments.

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3.3 Deposit Policy

• Hourly Services: A minimum deposit covering 2 hours is due 3 days in advance. For reservations exceeding the minimum block, full payment for the reserved time is required.

• Fixed Fee Services: Full payment is required 3 days prior to service.

• Deposits secure your scheduled service and are non-refundable unless canceled within the timeframes outlined in our Service Booking Cancellation Policy.

• If you reschedule your service at least 72 hours in advance, the deposit will be applied to the rescheduled booking.

• Failure to provide the required deposit may result in the cancellation of your reservation.

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4. Refunds and Cancellations

4.1 Refund Policy

• All sales are final unless explicitly stated otherwise.

• Refund requests must be submitted in writing within 3 days of purchase.

• Refunds, if approved, will be processed within 5 business days back to the original payment method.

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4.2 Cancellation Policy

• One-time purchases are non-refundable once the service has been rendered or the product has been delivered.

• Subscription services may be canceled at any time before the next billing cycle to avoid additional charges.

• If you cancel after a payment has been processed, your subscription will remain active until the end of the current billing period.

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4.3 Service Booking Cancellation Policy

• Once your booking is confirmed, you may reschedule your service up to two times at no charge provided you notify us at least 72 hours in advance.

• If canceled 48 or more hours before the service, a $25 fee will apply.

• If canceled between 24 and 48 hours before the service, a charge equivalent to two hours at the booked rate (or half the flat fee) will apply.

• If canceled less than 24 hours before the service, the full time reserved for your booking will be charged at the hourly rate or the full service price will be charged.

• All cancellations must be submitted in writing during business hours (via text or email) and must be acknowledged by our team.

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5. Chargebacks and Disputed Transactions

• If you dispute a charge through your bank or payment provider (chargeback), we reserve the right to suspend your account and any associated services.

• By purchasing our services, you agree not to dispute or initiate a chargeback for services that have already been rendered.

• To resolve a dispute, please contact us at payments@rocketservicesllc.com before initiating a chargeback.

• Fraudulent chargebacks may result in legal action and account termination.

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6. Taxes and Fees

• You are responsible for any applicable taxes, duties, or fees related to your purchase.

• Prices listed on our website do not include applicable taxes unless stated otherwise.

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7. Payment Security

We implement industry-standard security measures to protect your payment information. However, we are not responsible for unauthorized access due to user negligence or external security breaches.

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8. Updates to This Policy

We may modify this Payment Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.

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9. Contact Information

If you have any questions about this Payment Policy, please contact us at:

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Rocket Services LLC
payments@rocketservicesllc.com
(720) 336-1661